A Ryanair customer has taken to social media to complain that the airline is giving out the wrong travel rules for Italy, increasing trip costs for customers and denying some passengers boarding.
In a Reddit post entitled “Urgent: Ryanair has told everyone the wrong entry requirements”, user /VeryLazyLewis wrote: “I am visiting family for Christmas. I have the pleasure of flying with Europe’s worst airline, Ryanair.
“They emailed me this morning stating that you can only enter Italy if you have [a] negative PCR test, which is incorrect.
“You can get a rapid test within 24 hours, too. The UK gov and Italian gov website state this as well and there are no emergency changes. We are both triple vaccinated.”
The Foreign Office advice for Italy currently states: “You must show evidence of a negative PCR test taken within 48 hours before entering Italy OR a negative antigen test taken within 24 hours before entering Italy”.
This advice is given for both fully vaccinated and unvaccinated travellers, though the latter also need to self-isolate for five days on arrival before doing another test.
Other passengers took to Twitter to complain about the discrepancy, with @Ste2larossi6 posting a screenshot of the rules sent out to Ryanair passengers.
In the screengrab, the alleged Ryanair rules state that travel rules for Italy changed on 16 December, and the test type and window allowed for pre-travel tests is different for EU countries and the UK and Northern Ireland.
