Several Sky Mobile users are having problems making calls and accessing the internet in the UK.


Sky Mobile is currently experiencing a network outage in the UK. The outage started on May 17, 2023, Tuesday afternoon and is affecting a large number of users across the country. Sky Mobile has acknowledged the outage and is working to restore service as soon as possible.

In the meantime, if you’re affected by the outage, there’s something you can do:

  • Check Sky Mobile’s service status page to see if outages affect your area.
  • Try to restart your phone.
  • You can contact Sky Mobile customer support for help if you need help connecting.

Sky Mobile apologized for the inconvenience and offered customers a £10 credit on their bill.

Here are some additional details regarding the outage:

  • The outage started at approximately 2:00 pm BST on Tuesday, May 17, 2023.
  • The outage is affecting a large number of customers across the UK.
  • Sky Mobile has acknowledged the outage and is working to restore service as soon as possible.
  • There is something you can do in the meantime if you’re affected by the outage, such as checking Sky Mobile’s service status page, restarting your phone, or contacting Sky Mobile customer support for help.
  • Sky Mobile apologized for the inconvenience and offered customers a £10 credit on their bill.

Outage resolved as of Tuesday, May 17, 2023, 10:00 pm BST. Sky Mobile also thanked customers for their patience and understanding during the outage.

If you are experiencing connection or service issues with Sky Mobile, I recommend the following steps:

Check for network outages: Visit the official Sky Mobile website or their social media channels to check for any reported network outages or maintenance in your area. You can get updates from other customers experiencing similar issues.

Restart your device: Sometimes, it can solve network problems by restarting your smartphone or tablet. Try turning off your device, wait a few seconds and then turn it back on.

Check your network settings: Ensure your device’s settings are correctly configured. Ensure you have a good signal and haven’t accidentally enabled Airplane Mode or disabled cellular data.

Contact Sky Mobile Support: If the issue persists, contact Sky Mobile customer support directly. They will have the most up-to-date information on network issues and can provide personalized assistance to solve your problem.

Network issues can happen occasionally, so it’s always a good idea to contact your service provider directly for the most accurate and timely assistance.

Downdetector indicated the problems started just before 2 pm on Tuesday, and more than 1,000 customers reported issues. The outage affects many users throughout the United Kingdom, mainly concentrated in London, Falmouth and Manchester.

It’s worth noting that Sky Mobile operates on the O2 network, which according to Downdetector, is experiencing some issues. However, these problems on the O2 network are not as widespread as those affecting Sky Mobile.

Furthermore, The Independent has received confirmation from the network that the outages reported by numerous O2 customers were linked to their inability to communicate with Sky Mobile customers. A spokesperson for Virgin Mobile O2 acknowledged the issue, noting that it exclusively affects Sky Mobile customers and confirming that their network is operating normally.

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Marta Lopez

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