TagDFS

I ordered a sofa set from DFS costing almost £3,500. When the sofa arrived, I was disappointed to find the fabric didn’t look how I was expecting. I didn’t realise from the small swatch sent by DFS that the fabric would have a mottled effect. I contacted DFS to request a return but they told me a hefty fee of 20% – £700 in total – would be deducted from the refund. DFS claimed this was a standard...