Shoppers are being sold short when expensive electrical goods break down. If a TV or fridge packs up just one day after an initial one-year guarantee, customers are told they have to pay for the repair – but the truth is that retailers may be liable for up to six years. Consumer experts say retailers are exploiting ambiguous legislation to wriggle out of their responsibilities. Ministers...
Faulty goods? You’ve still got rights when the guarantee runs out
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